Vendor Performance & Issues
Scoreeveryvendor.Resolveeveryissue.
Trade scattered surveys and shared drives for one connected system. Capture stakeholder feedback, log every issue, and walk into renewals backed by evidence, not assumptions.
Northwind Logistics
Tier 1 · Strategic supplier
Latest scorecard · categories scored 1–5
- Quality4.7/5
- Delivery4.2/5
- Support4.5/5
- Communication4.1/5
Ratings and open issues, side by side on every vendor record.
One scorecard. Every stakeholder. One honest number.
Stop guessing how a vendor is really doing. Collect structured feedback from the people who work with them, and let it add up to a rating you can defend at renewal.
Vendor Scorecard
Rate this vendor's performance across all categories
- 1Delivered on time and in full
- 2Quality met the agreed spec
- 3Responsive when issues came up
- 4Clear, proactive communication
- 5Pricing matched the contract
- YouMy ratingProcurement
- MKIT & InfoSec
- JTFinance
- LPOperations
- RALegalInvited
Overall · 4 scorecards
Questions scored 1 to 5
Each scorecard is a set of questions grouped by category. Everyone answers the same ones, so scores stay comparable across your whole vendor base.
Rate Now or invite the team
Score a vendor yourself, or invite the stakeholders who actually work with them. Every submission rolls into one overall rating out of 5.
Feedback that drives action. Issues that actually close.
Stakeholder Scorecards
Collect structured feedback from every team in one place, so vendor performance is consistent, comparable, and easy to act on.
Top Vendors by Scorecard
Rank your whole vendor base by scorecard rating, so your strongest partners surface to the top and the weak ones stop hiding.
Central Issue Register
Capture incidents, escalations, and outcomes in the vendor record for complete context at renewal time.
Escalations With Owners
Give every issue an owner and a severity, and track it to close, keeping Procurement and IT aligned on the next move.
Rank, Sort & Compare
Sort every vendor by rating, open issues, or risk, and compare them side by side before a renewal lands on your desk.
Renewal-Ready Evidence
Walk into every QBR with performance history, open issues, and priorities aligned, so decisions are backed by data, not assumptions.
The Issue Register
Every issue gets an owner, a severity, and a plan to close. Nothing gets lost.
Inside the issue · resolution plan, corrective tasks & thread
Severity · 1–10
SOC 2 report expired before renewal
Resolution Plan
Vendor to share the bridge letter this week and the renewed SOC 2 Type II within 30 days. Hold renewal until it lands.
Corrective Tasks2/4
- Log issue on the vendor record
- Assign owner and severity
- Confirm renewed report received
- Clear for contract renewal
Score every issue by severity, assign an owner, and track it to close. Procurement and IT stay aligned on what's next, and every resolution lands back in the vendor record before renewal.
Your whole vendor base, ranked at a glance.
Scorecards and issues roll straight into your dashboard. See your best performers and your riskiest vendors side by side, without chasing a single spreadsheet.
Top Vendors by Scorecard
Highest rated by performance
- 1Cloudgate Inc.Cybersecurity4.8
- 2Northwind LogisticsLogistics4.6
- 3Meridian SupplyHardware4.3
- 4BrightPackPackaging4.0
- 5Atlas SoftwareSaaS3.6
Risk Distribution
Vendor risk levels across the portfolio
- Low18
- Medium9
- High5
- Extreme2
Sort and rank vendors by scorecard rating, open issues, or risk band, all from the live dashboard.
Rating, issues, risk and history. All on one vendor.
Performance does not live in a survey tool while issues sit in someone's inbox. Scorecards, issues, risks, contracts, tasks and every change land on the same record, so the full story is one click away when a renewal comes up.
Northwind Logistics
Tier 1 · Strategic supplier
Performance
4.6Risk score
6.5/ 10 · MediumScorecards
11Open issues
2Everything on one record
Activity history
- Scorecard submitted
- Issue logged
- Form sent
- Comment added
- Payment recorded
- Details edited
One performance record. Every team, armed.
Select your team
Every QBR, fully armed
For Procurement
- Walk into reviews with scorecards, open issues, and risk in one view
- Compare vendors fairly with consistent, structured stakeholder feedback
- Turn transactional suppliers into strategic partners with data-backed conversations
Every QBR, fully armed
For Procurement
- Walk into reviews with scorecards, open issues, and risk in one view
- Compare vendors fairly with consistent, structured stakeholder feedback
- Turn transactional suppliers into strategic partners with data-backed conversations
Turn feedback and issues into your sharpest renewal argument.
Bring a vendor you're about to review. We'll build the scorecard, log a live issue through escalation, and show the evidence you'd walk into the QBR with.