Vendor Performance & Issue Management
Your vendors’ performance shouldn’t be a guessing game. Vendorsify Vendor Performance & Issue Management transforms how organizations collect feedback, track issues, and make data-driven renewal decisions. Replace manual SharePoint forms and email chains with a single system that captures 5-star ratings, improvement feedback, and issue logs — giving you full visibility into vendor strengths, weaknesses, and accountability.
What Makes It Intelligent
Customizable Feedback Forms
Collect vendor performance ratings through dynamic, 5-star review forms tailored to your business and vendor categories.
Relationship Insights
Identify strengths and weaknesses through structured feedback to improve collaboration and performance.
QBR & Renewal Integration
Leverage performance data during Quarterly Business Reviews (QBRs) and renewal evaluations to make informed, evidence-based decisions.
Issue Logging & Tracking
Record every vendor-related issue with descriptions, context, and responsible owners — all within a tracked workflow.
Workflow-Driven Resolution
Issues automatically move through resolution stages with assigned actions, ensuring transparency and accountability.
Continuous Improvement Analytics
Analyze recurring issues or low-rated categories to prioritize improvements and strengthen vendor relationships.
What Makes It Intelligent
Customizable Feedback Forms
Collect vendor performance ratings through dynamic, 5-star review forms tailored to your business and vendor categories.
Relationship Insights
Identify strengths and weaknesses through structured feedback to improve collaboration and performance.
QBR & Renewal Integration
Leverage performance data during Quarterly Business Reviews (QBRs) and renewal evaluations to make informed, evidence-based decisions.
Issue Logging & Tracking
Record every vendor-related issue with descriptions, context, and responsible owners — all within a tracked workflow.
Workflow-Driven Resolution
Issues automatically move through resolution stages with assigned actions, ensuring transparency and accountability.
Continuous Improvement Analytics
Analyze recurring issues or low-rated categories to prioritize improvements and strengthen vendor relationships.
What Makes It Intelligent
Customizable Feedback Forms
Collect vendor performance ratings through dynamic, 5-star review forms tailored to your business and vendor categories.
Relationship Insights
Identify strengths and weaknesses through structured feedback to improve collaboration and performance.
QBR & Renewal Integration
Leverage performance data during Quarterly Business Reviews (QBRs) and renewal evaluations to make informed, evidence-based decisions.
Issue Logging & Tracking
Record every vendor-related issue with descriptions, context, and responsible owners — all within a tracked workflow.
Workflow-Driven Resolution
Issues automatically move through resolution stages with assigned actions, ensuring transparency and accountability.
Continuous Improvement Analytics
Analyze recurring issues or low-rated categories to prioritize improvements and strengthen vendor relationships.
How It Works
Step One
Create & Customize Rating Forms
Define performance categories (e.g., delivery, quality, support, responsiveness).
Configure 5-star rating scales and feedback questions per vendor type.
Assign raters — such as internal stakeholders or vendor owners — to provide structured evaluations.
Step One
Create & Customize Rating Forms
Define performance categories (e.g., delivery, quality, support, responsiveness).
Configure 5-star rating scales and feedback questions per vendor type.
Assign raters — such as internal stakeholders or vendor owners — to provide structured evaluations.
Step One
Create & Customize Rating Forms
Define performance categories (e.g., delivery, quality, support, responsiveness).
Configure 5-star rating scales and feedback questions per vendor type.
Assign raters — such as internal stakeholders or vendor owners — to provide structured evaluations.
Step Two
Collect Feedback & Ratings
Raters complete forms through a simple, guided interface — desktop or mobile.
Weighted scores are calculated automatically.
Comments highlight areas of excellence and areas needing improvement.
Step Two
Collect Feedback & Ratings
Raters complete forms through a simple, guided interface — desktop or mobile.
Weighted scores are calculated automatically.
Comments highlight areas of excellence and areas needing improvement.
Step Two
Collect Feedback & Ratings
Raters complete forms through a simple, guided interface — desktop or mobile.
Weighted scores are calculated automatically.
Comments highlight areas of excellence and areas needing improvement.
Step Three
Manage Issues Transparently
Log any vendor-related issue, from delivery delays to compliance breaches.
Each issue enters a workflow with assigned owners, due dates, and action plans.
Updates, comments, and resolutions are tracked in real time.
Step Three
Manage Issues Transparently
Log any vendor-related issue, from delivery delays to compliance breaches.
Each issue enters a workflow with assigned owners, due dates, and action plans.
Updates, comments, and resolutions are tracked in real time.
Step Three
Manage Issues Transparently
Log any vendor-related issue, from delivery delays to compliance breaches.
Each issue enters a workflow with assigned owners, due dates, and action plans.
Updates, comments, and resolutions are tracked in real time.
Step Four
Analyze, Improve, & Decide
Performance dashboards combine ratings and issue data for holistic vendor visibility.
Identify weak areas and work with vendors on corrective actions.
Use historical insights to guide renewal decisions and strengthen QBR discussions.
Step Four
Analyze, Improve, & Decide
Performance dashboards combine ratings and issue data for holistic vendor visibility.
Identify weak areas and work with vendors on corrective actions.
Use historical insights to guide renewal decisions and strengthen QBR discussions.
Step Four
Analyze, Improve, & Decide
Performance dashboards combine ratings and issue data for holistic vendor visibility.
Identify weak areas and work with vendors on corrective actions.
Use historical insights to guide renewal decisions and strengthen QBR discussions.
What Your Team Actually Gets
The Big Picture
Performance feedback and issue management are more than administrative tasks — they’re the foundation of vendor accountability and partnership growth.
Feedback drives action and relationship improvement
Issues are logged, owned, and resolved transparently
Renewals are based on evidence, not assumptions
Vendors evolve from transactional suppliers to strategic partners
Real Talk
Why Most Performance Programs Fail
It’s not because teams don’t care — it’s because the process is disconnected and manual.
Without structure
Feedback is inconsistent
Without structure
Feedback is inconsistent
Without structure
Feedback is inconsistent
Without workflow
Issues are lost or ignored
Without workflow
Issues are lost or ignored
Without workflow
Issues are lost or ignored
Without visibility
Renewals happen without insight
Without visibility
Renewals happen without insight
Without visibility
Renewals happen without insight
Ready to Turn Feedback and Issues Into Actionable Insight?
Stop relying on scattered surveys and shared drives. Vendorsify’s Vendor Performance & Issue Management gives you one connected system for feedback, issue tracking, and renewal intelligence — all transparent, traceable, and data-driven.
Products
Solutions for Teams
Solutions for Companies
Products
Solutions for Teams
Solutions for Companies